OWNER GUIDE
How to choose a Park City property manager: questions worth asking.
Management companies can look similar on a service list. The better comparison is how they communicate, who actually owns an issue, how local the operation is, and what happens after a maintenance request gets opened.
1. Who will actually be responsible for my property?
Ask whether you will have a clear point of contact and how many handoffs typically happen between an owner request and the person coordinating the work. A polished portal is useful, but it does not replace accountability.
2. What does “local” mean in practice?
Find out who can physically go to the property, coordinate vendor entry, conduct checks or inspections, and respond when an issue cannot be understood from an email or photograph.
3. How are maintenance requests followed through?
Opening a work order is only the beginning. Ask who schedules the vendor, who coordinates access, when owner approval is required, how the result is documented, and how you know the issue is actually complete.
4. How often is the property inspected or checked?
The answer should depend on the service and property. Long-term rentals, vacant investment properties, and second homes have different needs. Ask what is observed, how it is documented, and what the inspection does not cover.
5. Is the service built around the property or around fixed packages?
A long-term rental owner may care most about resident operations and maintenance. A second-home owner may care more about home checks, vendors, arrivals, and seasonal readiness. The scope should make sense for the way the home is actually used.
6. What communication should I expect?
Ask what is routine, what triggers an immediate owner call, and how decisions are presented. Good communication should give the owner visibility without making the owner participate in every small task.
7. What happens when something falls outside the normal scope?
Mountain properties create unexpected situations. Ask how the manager handles specialty vendors, larger projects, storm concerns, after-hours issues, and work that requires a qualified or licensed professional.
Rental property?
Look closely at leasing, resident communication, inspections, maintenance, turnover, and owner reporting.
Second home?
Look closely at property checks, vendor access, maintenance coordination, seasonal readiness, arrivals, and direct communication.
Tell us what you own and what you want handled, and we will explain how we would approach the management scope.